Managing Difficult Conversation

Objective- This session helps participants face hard conversations and not dodge them. It instills confidence to speak honestly in the face of an emotionally charged environment while allowing one to listen and stay grounded in respect.

It helps build strong management communication skills necessary to manage people clearly and calmly from a position of leadership.

Learnings-

• Use facts and empathy together
• To respond and not react in tough situations
• Give and receive feedback without friction
• Manage differences effectively & productively